After Hours Emergency Maintenance

Should you experience a maintenance need after hours, you can call the main office at (802) 535-3555 and your call will be transferred to our after hours answering service. If they determine that your call is an emergency, they will reach RuralEdge's on-call staff, no matter the day or time, to let them know the specifics of your situation and there will be follow-up. If at any time you experience an emergency, please dial 911.

Please note, while all maintenance requests are important to us, not all rise to the level of an urgent after hours need. The following is a list of maintenance needs that qualify for after hours assistance from our on-call personnel. 

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EMERGENCY MAINTENANCE EVENTS:

1. NO HEAT OR SEVERE LACK OF HEAT

2. NO HOT WATER

3. SEWER PROBLEMS OR PLUGGED TOILET

4. FLOODS AND BROKEN/FROZEN PIPES

5. LOSS OF ALL POWER IN APARTMENT – Please call your electric company first to see if the town is out of power and when it may be coming back on.

6. LOCKED OUT OF YOUR UNIT – There will be a charge if maintenance needs to come and unlock the unit (unless there are extenuating circumstances we would consider waiving the charge for) during business hours with a higher charge for after hours. If the door is not secure or broken, calls after hours are acceptable.

7. BUILDING INVOLVED WITH A FIRE – CALL THE FIRE DEPARTMENT FIRST!

8. SMOKE/CARBON MONOXIDE DETECTOR ALARM - If the alarm is going off, call in a maintenance request immediately. Please, do not tamper with the device.

9. ELECTRICAL ISSUES AND DAMAGED OUTLETS OR SWITCHES – Those which present a danger of electrocution need to be fixed. If the breaker is tripped, all is safe until the next working day.

10. IMMEDIATE DANGER OF PERSONAL INJURY

11. STOVE OR REFRIGERATOR NOT WORKING OR HAVING MAJOR ISSUES

12. GAS LEAKS

13. DETECTION OF CARBON MONOXIDE

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Please note the following that are not considered emergencies:

• Non-functioning stove burners or oven elements;
• Rusty or discolored water;
• Light bulbs burnt out, broken screens and windows;
• Refrigerator working, but not well;
• Tenant disagreements, i.e. pets, kids, noise, etc.

For non-emergency maintenance needs, please call our office during normal business hours or submit a maintenance request online.

As your landlord, RuralEdge Property Management will do our best to provide prompt and efficient service to all residents.