Eviction Prevention Program

Residents may enter the Eviction Prevention Program through a referral from Property Management, Compliance, or by reaching out directly to the Resident Services Team themselves.

Referrals may be made when a resident is experiencing challenges such as:

• Past-due rent balances
• Risk of losing rental assistance or subsidy
• Lease compliance issues
• Requests for mediation or resident resolution
• Difficulty completing required paperwork
• Financial hardships
• Other housing stability concerns

Residents do not need to wait for a referral from staff to seek assistance. We encourage residents to contact the Resident Support Team as soon as they become aware of a challenge that may affect their housing stability.

Once a referral is made, the Resident Support Team becomes the primary point of contact and works directly with the resident to assess needs and develop a plan.

The Resident Support Team works one-on-one with residents to address the challenges affecting their housing stability.

Support may include:

• Assistance completing recertification paperwork
• Help gathering required documents
• Referrals to community resources and assistance programs
• Budgeting support
• Financial counseling referrals
• Mediation and conflict resolution services
• Development of repayment agreements for rent arrears

Each resident's situation is unique, and services are tailored to individual needs.

When residents fall behind on rent, the program may offer additional support through repayment planning and financial counseling.

Financial counseling can help residents:

• Create a household budget
• Understand spending patterns
• Set financial goals
• Build long-term financial stability
• Successfully complete repayment agreements

Residents with longer-term repayment plans may be required to participate in financial counseling as part of their agreement.

Throughout the process, the Resident Support Team maintains contact with residents, monitors progress, and helps address barriers that may arise.

The team works collaboratively with residents and internal departments to help ensure all requirements, deadlines, and agreements are successfully completed.

The Eviction Prevention Program helps residents remain housed by providing early intervention and supportive services before problems escalate.

Through this program, residents can:

• Maintain Housing Stability: By addressing concerns early, residents have a greater opportunity to remain in their homes and avoid eviction proceedings.
• Preserve Rental Assistance: Residents who are at risk of losing subsidy or rental assistance receive support completing required recertifications and paperwork on time.
• Improve Financial Wellness: Financial counseling and budgeting support help residents develop skills and strategies that can improve long-term financial health.
• Access Community Resources: Residents are connected with local programs and services that may provide assistance with housing, income, benefits, transportation, food security, and other essential needs.
• Resolve Issues Constructively: Mediation and resident resolution services help address conflicts and lease concerns while promoting positive outcomes for residents and communities.

No. We encourage residents to reach out as soon as they become aware of a problem. Seeking assistance early often provides more options and better outcomes.

Participation in the program does not automatically stop an eviction or legal action. However, working with the Resident Support Team as early as possible may help identify solutions that can improve housing stability.

No. Resident Support services are provided at no cost to residents.

Not always. Financial counseling may be recommended or required for residents entering into certain long-term repayment agreements, depending on their individual circumstances.

The Resident Support Team can assist with completing forms, gathering required documents, and ensuring paperwork is submitted by required deadlines.

Yes. The program is designed to address many issues that affect housing stability, not just rent arrears. If you're experiencing financial hardship, difficulty with paperwork, lease concerns, or other challenges, we're here to help.